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Underwriting Training Program (RGA)

Location

Toronto

Client: RGA (Reinsurance Group of America)

Duration: October 2021 – December 2022

Objective: Create a scalable online training experience for underwriters, transforming static content into interactive eLearning.

Role & Responsibilities: Led instructional design using ADDIE, conducted needs analysis, developed content with SMEs, and created interactive modules using Articulate Rise and Storyline. Ensured AODA compliance and designed SCORM-ready materials.

Solution: Delivered a blended learning experience with SCORM modules, job aids, and integrated evaluations through Litmos.

Outcome: Improved onboarding efficiency by 30%. Content met CE accreditation and increased learner confidence in applied underwriting scenarios.

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