Candida's Professional Experience
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10+ years of experience delivering training in both corporate and public sector environments
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AODA-compliant design grounded in adult learning principles
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Proficient with tools and platforms including Articulate, Docebo, Canva, SharePoint, and Litmos
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Skilled in stakeholder engagement and cross-functional collaboration to drive learning strategy
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Expertise in aligning learning solutions with business goals for measurable impact
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Mastery of the ADDIE methodology and integration of emerging technologies (AI, machine learning)
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Strong project management skills across the full learning lifecycle
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Experienced in LMS administration, migration, and optimization to improve learner experience
Work Experience
Learning Consultant
June 2025 - Present
Toronto, Canada
Evaluate Clients' Learning Needs and Recommend Solutions. Assess learning needs and provide tailored, innovative solutions to address skill gaps and improve performance.
Custom Workshop Development - Design and deliver leadership development workshops that unlock learners’ potential and align with organizational goals.
Needs Assessment - Conduct comprehensive assessments to identify performance gaps and develop targeted solutions that drive results.
LMS Migration - Manage seamless data migration to new LMS, including quality testing, communication plans, and stakeholder training.
Capture Business Expertise - Create strategies to capture and share business expertise, fostering continuous learning and knowledge sharing across the organization.
Professional Development
January 2023 -
May 2025
Focused on personal growth while staying current in instructional design, AI learning trends, accessibility standards and learning technologies through coursework and industry engagement.
Toronto, Canada
Learning Experience Designer
RGA
October 2021-
December 2022
Toronto, Canada
Led the design and development of online learning experiences using instructional design (ID) and learning experience (LX) principles.
Created course content through planning, storyboarding, and digital asset development using Articulate Rise and Storyline, ensuring alignment with adult learning principles and EDI.
Managed learner records, tracked professional development, and implemented evaluation tools to drive continuous improvement and meet AODA standards.
Administered the Learning Management System (Litmos), addressing design, infrastructure, and user issues while preparing documentation for audits.
Led the accreditation process for medical courses, collaborating with SMEs and the Chief Medical Officer’s team to ensure course relevance and compliance.
Learning Coordinator
CCUA
September 2019 - September 2021
Toronto, Canada
Supported the Education Department by designing, optimizing, and enhancing training programs to improve learning outcomes.
Content Creation: Collaborated with subject matter experts to develop and update courses using Storyline and PowerPoint. Created course descriptions, assessments, job aids, templates, and online resources for new training initiatives.
Facilitation: Delivered over 300 online learning sessions via Zoom and WebEx, adapting live lesson plans to ensure learner engagement and course integrity.
Research and Optimization: Conducted research and produced recommendation reports for new compliance courses, evaluating costs, prerequisites, accessibility, and other factors. Published quarterly newsletters to share department updates, interviews, and industry news.
Support: Tested e-learning content through Articulate Review to ensure AODA compliance. Prepared competitive reports for financial compliance courses and trained Subject Matter Experts (SMEs) to effectively deliver online content. Assisted in the migration of data to a new LMS (Docebo).
Training Assistant
Ministry of Health and Long-Term Care
January 2018 - September 2018
Toronto, Canada
Led and facilitated project management for Emergency Health Services, improving service effectiveness with measurable results.
Team Lead: Organized and delivered micro e-learning seminars and Visio training sessions via Adobe Connect, achieving immediate results. Assessed effectiveness through feedback and provided job-aid support.
Needs Assessment: Conducted a comprehensive needs assessment for the 911 dispatch training program, identifying performance gaps. Delivered a detailed report with a recommended action plan and created a post-training evaluation survey for ongoing use.
Business Development Associate
Conduent
January 2018 - September 2018
Toronto, Canada
Supported Pension Administration Software sales, contributing to content creation and win strategies.
Proposal Writing & Lead Creation: Ensured RFP submissions met legal and legislative standards. Conducted market research to inform sales strategy and assess proposal risks.
Client Needs Assessment: Organized Annual Conferences and webinars to strengthen client relationships and identify industry needs, achieving 80%+ satisfaction in post-event surveys.
Marketing Support & Training: Developed marketing collateral, including website content, email campaigns, and trade show materials. Facilitated sales orientation seminars and assisted in the transition from Xerox to Conduent, supporting branding and staff training initiatives.
Education
Certified Training and Development Professional (CTDP) Designation
The Institute for Performance and Learning (I4PL)
Toronto, Canada
Expected 2025
Workplace Learning and Adult Education Program Certificate
George Brown College
Toronto, Canada
2020
Bachelor of Business Administration, HR Honors
York University
Toronto, Canada
2012
Professional Skillset
Learning Analytics
Stakeholder Management
Blended Learning
Change Management
eLearning Authoring Tools
Articulate Storyline and Rise
Curriculum Development
Gamification
Cultural & EDI Intergration